Cancellation & Refund Policy

If you wish to cancel a booking, please contact Devalaya as early as possible with your Order ID or booking reference.

Cancellation eligibility will depend on the type of service and whether the Temple or Pandit has already begun preparation or performance.

Cancellation may not be possible after ritual materials have been arranged, Prasadam has been prepared or dispatched, the Puja or Seva has been performed, or the Temple has otherwise commenced fulfilment.

If a confirmed service cannot be performed because of a Temple closure, cancellation by the Temple, service unavailability or another material fulfilment issue, Devalaya may offer:

• rescheduling of the service;
• a suitable alternative service; or
• an eligible refund.

Prasadam preparation and dispatch are subject to the concerned Temple.

During Jatra, major festivals, cultural or religious events, unusually high devotee volume, local restrictions or other unavoidable circumstances, preparation and dispatch may be delayed.

Such reasonable delays do not by themselves qualify a booking for cancellation or refund.

If the same booking is accidentally charged more than once, or payment is debited without a valid booking being created, please contact us with the transaction details.

After verification, any eligible duplicate or failed-payment amount will be processed for refund.

Approved refunds will ordinarily be processed to the original payment method.

The time taken for the refunded amount to appear in your account may depend on the bank, card issuer, UPI provider or payment gateway and is outside Devalaya's direct control after successful refund initiation.